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Overview

Our return/refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

You are entitled to a full refund or exchange, if the following requirements are satisfied:

The item is a manufacturing defective good (The cause of the fault and the problem with the goods was not your fault)

For some technical goods, we reserve the right to have returned goods assessed within a reasonable time frame by the manufacturer, technicians or a third party to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.

The item is wrongly described (misleading)

PLEASE NOTE: Consumable parts or accessories provided CANNOT be the reason for refund.

If the returned item does not meet the conditions of this policy, you will be responsible for the all cost incurred. 

You are entitled to a full refund or exchange, if the following requirements are satisfied:

The item is a manufacturing defective good (The cause of the fault and the problem with the goods was not your fault)

For some technical goods, we reserve the right to have returned goods assessed within a reasonable time frame by the manufacturer, technicians or a third party to determine this, including whether the goods are defective or simply require some form of basic troubleshooting

The item is wrongly described (misleading)

Change of mind returns

Our goal is to ensure that each customer has the most hassle-free and easiest online shopping experience. We fully understand the concerns shoppers go through when shopping online. Should you wish to return anything after purchase, we are more than happy to process refund or exchange to another product, providing that the following conditions are met: Returned at buyer’s expense in a resalable condition and not damaged in any way.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

If customers  have difficulties to return, we could provide courier collection service, 10% fees may apply.
In other condition (eg used/broken/scratched by customer): Depreciation is an inevitable part of the product. This starts from 5% and further deduction fee is subject to the result assessed by technicians. Inspection will take no longer than 7 days after return is received.
A return request should be made within 7 days of receiving order (based on courier delivered date )
The original packaging must also be returned in original condition, otherwise a 5% repacking fee may be deducted from the refund amount.

We reserve the right to reject any returns that do not meet the above requirements. PLEASE NOTE: We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Most of the online orders will be directed to courier company straightly so if you change your mind to cancel the order, it might not be right on time to cancel the process of transit, postage could not be refunded at this situation, our system and courier company need at least 24 hours to react.

There are certain situations where only partial refunds are granted:

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds

 If a user wants to initiate a return please contact us at:
Tel..+1 (681) 207-9171
Email…info@electricimportautos.net 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to to the same form of payment used, your credit card or other forms of payment you prefer within 3 to 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:
Tel..+1 (681) 207-9171
Email…info@electricimportautos.net

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at; info@electricimportautos.net and send your item to: 62 Paynes Ford RD, Martinsburg, West Virginia. 25405.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at {email} for questions related to refunds and returns.